Return & Refund Policy

Summary

• 15 days to initiate returns
• 7 business days to process refunds
• No restocking fee
• We cover return shipping costs

Returns

You have 15 days from the date of delivery to return an item. To qualify for a return, your item must meet the following conditions:

• The item must be unused and in its original condition.
• It must be returned in the original packaging.
• A receipt or proof of purchase is required.

Return Process

To initiate a return, follow these steps:

1. Contact us at support@twinkledecor.com or through our Contact Page, including your order number and details about the item you wish to return.
2. Once we approve your return request, we will provide return instructions. Ensure that the item is securely packaged to prevent damage during transit.
3. We cover the return shipping costs, so you won’t have to pay for return shipping.
4. We will provide the return address once your request is approved, and you will receive an email confirmation when your return is accepted.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. After approval:

• Refunds will be processed within 7 business days.
• The refund will be credited to the original payment method used at checkout.
• Depending on your payment provider’s processing time, it may take up to 7 business days for the refund to reflect in your account.

If you do not receive your refund within this timeframe, please contact us at support@twinkledecor.com

Exchanges

We offer exchanges for all eligible products. If you wish to exchange an item, please reach out to us at support@twinkledecor.com with your order details and the product you would like in exchange. Our team will assist you with the process.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at support@twinkledecor.com with:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

We will resolve the issue and provide a replacement or refund based on your preference.

Contact Information

If you have any questions regarding our return and refund policy, please contact us:

Store Name: TwinkleDecor

Phone: +447460640555

Email: support@twinkledecor.com

Address: 757, 58 Peregrine Road, Ilford, IG6 3SZ

Business Hours:

Monday to Friday: 08:00 AM – 18:00 PM

Saturday to Sunday: 10:00 AM – 16:00 PM

(GMT) Greenwich Mean Time (London)

We aim to respond within one business day.