FAQs

Shipping & Delivery

How long does shipping take?

Order processing time: 1 to 3 business days (Monday to Friday)
Order delivery time: 4 to 7 business days (Monday to Friday)
Total estimated delivery time: 5 to 10 business days

What are your shipping costs?

We offer Free Shipping for all orders within the United Kingdom.

Does the store offer international shipping?

No, currently we offer domestic shipping and not international.

What shipping methods do you use?

Royal Mail, DHL, and DPD to ensure safe and timely deliveries.

Returns & Exchanges

What is your return policy?

We offer a 15 day return policy from the date you receive your order. Please contact our customer service within this period to initiate a return.

What are the return conditions?

The item must be unused and in its original condition.
It must be returned in the original packaging with all accessories.
A receipt or proof of purchase is required.

Who pays for return shipping?

We cover the return shipping costs.

How long does it take to process a return?

Once we receive and inspect the returned item, we aim to process refunds within 7 business days.

Do you accept exchanges?

Yes, we accept exchanges. If you would like to exchange an item, please contact our customer service at support@twinkledecor.com and we will assist you.

Payments & Security

Is it safe to shop on your website?

Yes, shopping on our website is completely safe. We use SSL encryption to protect your personal and payment information.

What payment methods do you accept?

We accept the following payment method: PayPal

Orders & Tracking

Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order.

Customer Support

How can I contact customer service?

If you have any questions or need assistance, feel free to reach out to us:

Store Name: TwinkleDecor

Phone: +447460640555

Email: support@twinkledecor.com

Address: 757, 58 Peregrine Road, Ilford, IG6 3SZ

Business Hours:

Monday to Friday: 08:00 AM – 18:00 PM

Saturday to Sunday: 10:00 AM – 16:00 PM

(GMT) Greenwich Mean Time (London)

We aim to respond within one business day.