Frequently Asked Questions
Shipping and Delivery
Where do you deliver boxes?
We only ship to addresses within the United Kingdom.
Do I pay for shipping?
No. We give you 100% Free Shipping. Every order ships for free. You do not need a minimum order amount.
How fast is delivery?
We work fast. Your box will arrive quickly:
- Order Handling: 1–2 Business Days.
- Transit Time: 2–3 Business Days.
- Total Delivery Time: 3–5 Business Days.
Please read our Shipping Policy for more details.
How do I track my package?
We will send you an email when your order is shipped. This email has a tracking link. You can also type your tracking number on our Track My Order page.
Returns and Refunds
How many days do I have for returns?
We offer a 30 day return window. You have 30 days from your delivery date to return an item. Please read our Return and Refund Policy for the full rules.
Do I pay for return shipping?
No. TwinkleDecor pays for all return shipping costs. We will email you a free prepaid shipping label.
How do I start a return?
Please send an email to contact@twinkledecor.com. Tell us your order number. Our team will reply quickly with your free shipping label and simple steps.
Payment and Security
How can I pay?
You can use many safe payment options. We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, PayPal, and Visa.
Is my credit card information safe?
Yes. Our website uses very strong internet security. We protect your details during checkout. TwinkleDecor never sees or saves your full credit card numbers.
Do you need more help?
Our customer support team is ready to answer your questions.
Store Name: Twinkledecor
Email: contact@twinkledecor.com
Phone: +442084522420
Address: 241 Neasden Ln, Neasden, London NW10 1QG, United Kingdom
Business Hours: Monday to Friday: 9AM to 5PM (GMT)
Response Time: We try to reply to all emails within 1 business day.