Frequently Asked Questions

If you need help with your order or have a question about one of our products, please read the frequently asked questions below. If you can't find your answer there, please get in touch with our support team via contact@twinkledecor.com email address.

Do you ship internationally

No, We ship to the United kingdom only.

How long does it take to get my order?

Orders are delivered within 7 to 10 business days. This includes 1 to 2 business days for handling time and 8 to 12 business days for transit.

What payment method do you accept?

We accepts the following payment methods: American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, MasterCard, PayPal, and Visa.

Is my payment data safe with you?

Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

How much does shipping cost?

We do not charge shipping costs. Shipping is always FREE on all orders, No minimum order requirement.

Where is my order? The estimated delivery time has expired.

Orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link: Track My Order
If you have not received anything 3 days after the expected delivery time, please contact us: contact@twinkledecor.com or Contact form

When can I return my items?

A refund request can be submitted within 30 days after the purchased item has been delivered to the customer

Can I exchange an item?

Yes you can. contact us first to confirm availability

How can I contact customer support?

You can reach our customer support team by using any of the methods listed below.

Email: contact@twinkledecor.com
Phone: +447450626115
Contact Form: Open Contact Form

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)